搜题，就来5TiKU.com题库【问题】 Ayearorsolater，IwasconductingaseriesofcustomerserviceseminarsinNewEngland.Myclienthad（1）______amotel（汽车旅馆）formetostayatinGlenInnes.Everythingaboutthe（2）______Ireceivedatthismotelwas（3）______whatIcouldeverhaveexpected.Iwasgreetedon（4）______bycar，andwelcome
Ayearorsolater，IwasconductingaseriesofcustomerserviceseminarsinNewEngland.Myclienthad（1）______amotel（汽车旅馆）formetostayatinGlenInnes.Everythingaboutthe（2）______Ireceivedatthismotelwas（3）______whatIcouldeverhaveexpected.Iwasgreetedon（4）______bycar，andwelcomedwithahandshakeandafriendlysmile.AsI（5）______，theownerofthemotel（6）______meforstayingwithhimandgavemeanappletoeatasI（7）______ontoInverell. TheCentralMotelisownedand（8）______byDavidandRosemarieBryant.Itisoneofthetenmotelsinthetown.Sincethatfirst（9）______，IhavestayedattheCentralMotelonseveralotheroccasions.（10）______，themostsignificantfactisthatinthecourseofthat（11）______Ihaveconductedover1，000seminars.Atnearlyalloftheseseminars，Ihavetoldmy（12）______abouthowthegreatserviceattheCentralMotelandthelittleextratouchofthecrisp，fresh，redappleonmydepartureencouragedmeto（13）______again. Ihaveno（14）______intheCentralMotel.IamjustadelightedcustomerwholikestotellthestoryofhowwellIwas（15）______.Mystoryalsoshowsthatpraiseandpopularitywill（16）______inabundanceifyoujusttreatyourcustomerswithgenuinepolitenessand（17）______. Ifonethingcanbe（18）______frommyexperience，itistheattentiontodetailsandgenuineandsincerecustomerservice.Italsoprovesthatmostoftenitisthe（19）______thingsthatmatterinbusinessifyouwanttocreatelong-term（20）______loyalty.TheselittlethingsaretheMomentsofTruthincustomerservice.（1）A. foundB. affordedC. bookedD. bought（2）A. answerB. giftC. letterD. service（3）A. beyondB. nearC. withinD. without（4）A. telephoneB. arrivalC. busD. duty（5）A. checked outB. settled downC. pulled inD. looked（6）A. thankedB. praisedC. regrettedD. excused（7）A. heldB. livedC. droveD. talked（8）A. closedB. runC. builtD. sold（9）A. sightB. impressionC. dinnerD. visit（10）A. HoweverB. BesidesC. ThusD. So（11）A. tripB. timeC. chanceD. occasion（12）A. storyB. incidentC. suggestionD. dream（13）A. rememberB. tasteC. stayD. leave（14）A. adviceB. hopeC. planD. interest（15）A. taughtB. treatedC. shownD. trained（16）A. welcomeB. growC. followD. start（17）A. respectB. customC. consumptionD. experience（18）A. mentionedB. knownC. learntD. created（19）A. specialB. littleC. toughD. difficult（20）A. priceB. safetyC. hotelD. customer
正确答案：（1）C.考查动词及语境理解。A. found发现； B. afforded买得起，给予；C.booked预定； D. bought购买。句意：我的客户为我在格兰因尼斯订了一家汽车旅馆。根据上文"A year or so later，I was conducting a series of customer service seminars in NewEngland. "可知，作者要去参加研讨会，因此此处指预定了旅馆让作者住。故选C.
（2）D.考查名词及语境理解。A. answer回答； B
题目解析：
这是一篇夹叙夹议文。 文章讲述了"我"有感于在英国主持研讨会时一家旅社里的良好的服务。
点评：
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